The main objective of this policy is to consolidate the relationship of trust and proximity between Girapha and its customers. It also aims to demonstrate transparency in the processing of data collected and to inform all customers of their rights and how they can exercise them, as holders of personal data.

Girapha acts in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Regulation on Data Protection – RGPD) and the applicable data protection legislation, in all processes involving the processing of data. personal.

According to the Agreement with the GDPR, personal data is defined as “Any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more specific physical, physiological factors , genetic, mental, economic, cultural or social identity of that natural person”.

We use several measures to ensure the security of the information collected, the protection of personal data collected, prevent unauthorized use, alteration or access, disclosure, loss or destruction.

As the data subject, the customer has the right to know what data is collected and stored, as well as to change them in the customer area and ask the store to export or delete them.

• Customer or purchase registration
  When registering or purchasing at Girapha, the following data are collected: e-mail, name, address, postal code, city, telephone and NIF. The data collected through the customer's purchase process will be processed automatically and are intended for the processing of orders, such as the dispatch of orders or the issuance of invoices.
• Newsletter
  When registering for the Girapha Newsletter, the following data are collected: name and e-mail.
• Contact form
  Girapha may also request personal data in the contact forms, namely the name, email and other information that the visitor provides us.
• Navigation on Girapha
  Data related to browsing the store is also always collected. Examples of this type of data are device and browser (browser) information, network information and IP address.

Personal data are collected and processed in order to fulfill the purposes indicated below:

Service provision:

• Compliance with tax obligations;
• Shipment of orders;
• Order processing;
• Invoicing;
• Problem solving such as cancellation, product return or refund of the value of products and/or services in accordance with the law in force;
• Customer support: clarification of doubts about products, the functioning of Girapha or any other question requested by the customer.

Direct Marketing (eg. E-mail marketing):
In order for the customer to be updated on the status of orders or any news at Girapha, we can send emails with commercial communications regarding offers, products or campaigns, as well as thematic content and information about the processing of registered orders.

In order for the customer to be updated on the status of orders or any news at Girapha, we can send emails with commercial communications regarding offers, products or campaigns, as well as thematic content and information about the processing of registered orders.

Marketing communications are made after and with the prior consent of the customer.

In any case, Girapha seeks to ensure that the information and data collected and used are suitable for the purposes described and that they do not constitute an invasion of the customer's privacy.

Data is collected when there is a customer registration at Girapha, subscription to the newsletter, filling in the contact form, registering an order or while browsing the store.

The holder of personal data has the right, at any time, to request access, rectification, opposition, export and/or elimination, as well as the right not to be subject to automated decisions.

The holder of personal data has the right, at any time, to request access, rectification, opposition, export and/or elimination, as well as the right not to be subject to automated decisions. admin@girapha.pt. The customer can also file a complaint with the National Data Protection Commission (CNPD).

Girapha is required to retain information for tax and auditing purposes in accordance with applicable law.

Girapha keeps your data indefinitely due to specific requirements and practices inherent to Girapha and its sector of activity, or until the customer requests that it be deleted from the database.

The holder may, at any time, request to access, rectify or delete their personal data by sending an email to admin@girapha.pt.

If the customer registers at Girapha, he can check, edit or delete his personal information at any time from the customer area at Girapha.

At the customer's request, Girapha may change certain customer data associated with registered orders.

Girapha does not transfer or sell any type of personal data to another entity other than those necessary for the operation of the service. Personal data will also not be used for any other purpose without the holder's consent.

Any third party, with which customer data may be shared, is obliged to use it exclusively as a way of performing the proper functioning of its service on behalf of Girapha.

Girapha may also disclose personally identifiable information under special circumstances, such as in compliance with court orders that require it or when certain actions violate the Terms and Conditions of business.

Girapha uses cookies on the website. The cookies used do not collect information that identifies the visitor, but on the way in which he interacts with the store's website. The data collected is used for statistical purposes, provision and improvement of the service and user experience.

Analytical Cookies: they are used for the purpose of creating and analyzing statistics, in order to improve the functioning of the website, without ever collecting personal information.

Functionality Cookies: They keep the user's preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time you visit it.

Third-Party Cookies: These cookies are created from third-party services, such as Google, Youtube, Facebook, between others. They may be used to show you advertising related to your actions on the website.

For any other question related to the protection of your personal data or the cookies used, you can contact us at the following address: admin@girapha.pt.